Privacy Policy
Property Inspection App
Draft v0.1 — 4 October 2026 · Effective date: [date this goes live]
1. Who we are
Property Inspection App is operated by LU AI Limited (NZ company number 9459983, NZBN 9429053969392), Flat 5, 11 Panorama Road, Mount Wellington, Auckland 1060, New Zealand ("we", "us"). We are an agency for the purposes of the New Zealand Privacy Act 2020.
Our privacy officer is Umair Iftikhar. You can contact us about anything in this policy at privacy@luailtd.com.
2. What this policy covers
This policy explains what personal information we collect through the Property Inspection App (the iPhone, Android and web versions), why we collect it, who sees it, how long we keep it, and your rights. It applies to landlords and others who create an account ("you"). Section 6 also explains what we hold about other people (such as tenants) that you enter.
The app is for people aged 18 or over. We do not knowingly collect information from children.
3. What we collect and why
| What | Why we collect it |
|---|---|
| Account details — your email address and password (we never see your password; our sign-in provider stores it in scrambled form) | To create your account, sign you in, and email you a sign-in confirmation or one-time reset code |
| Your name and mobile number (optional) | To show as "Inspection By" and "Contact Number" on inspection reports you generate |
| Property details — address, purchase price, weekly rent, capital value, year built, list of rooms, the property's main photo | To run your inspections, reports and calculators |
| Tenant's email address (optional) | Only to pre-fill the recipient when you choose to email a tenant their items |
| Inspection records — dates, notes, area-by-area condition ratings, comments, Landlord/Tenant/N/A tags, and photos with captions | To create, store and report on your inspections |
| Healthy Homes records — compliance status, details such as heater size, notes, and any report you attach | To let you track your own compliance records |
| Property documents you upload — for example tenancy agreements, insurance, bond forms | To keep them on file with the property |
| Messages to support — your message, its category, and a contact email if you give one | To answer you and improve the app |
Subscription details — your plan and status [when paid plans launch: and payment-provider reference numbers. We never see or store your card number] |
To provide and bill for paid plans |
| Technical records — standard server logs kept by our hosting provider (such as IP address, device type, and time of requests) | To keep the service secure and working |
| On your device — your sign-in session, language and light/dark choice | So the app remembers you. This stays on your device |
Camera and photos. The app only asks to use your camera or photo library when you choose to take or add a photo.
Photo files can contain hidden details (such as the time and, if your phone records it, the location). [We remove location data from photos when they are uploaded.] / [We do not use this information, but it may remain inside the file you upload.]
What we do not collect. We do not use advertising, tracking or analytics tools in the app, and we do not collect your location, contacts or advertising ID. We do not sell your personal information.
Supplying information is up to you. You can use most of the app without adding your mobile number or a tenant's email. We need your email address and password to give you an account.
4. How we use your information
We use your information to provide and secure the app, to answer your support requests, to meet our legal obligations, and to tell you about important changes to the app, the Terms or this policy. We do not use it for advertising and we do not use it to train artificial-intelligence models. We will not use it for a purpose that is not related to those above without telling you first (or relying on an exception the Privacy Act allows).
5. Who we share it with
- Our service providers. We use Supabase to host the database, sign-in, file storage and server functions. They
handle information for us and only on our instructions.
[When live: **Stripe** processes card payments for paid plans, and Apple or Google may process subscription payments if you subscribe through their store.] - Market Rent searches. When you use the Market Rent tab, the area, dwelling type, number of bedrooms and period you pick are sent through our server to the Ministry of Business, Innovation and Employment (MBIE) Tenancy Services service to get the statistics. We do not send MBIE your name, email or account details, and we do not store the search or its results. MBIE may keep logs of requests made using our access.
- Emails you send. When you tap "Email full report", "Email tenant issues" or "Email landlord issues", the app opens your own email app with the message and PDF attached. We do not send those emails and we do not receive a copy. They go wherever you choose to send them.
- The law and safety. We may disclose information if the law requires it, to a court or regulator, or where needed to prevent a serious threat to someone's safety.
- A business change. If our business is sold or merged, your information may be transferred to the new owner, who must keep to this policy.
We do not give your information to anyone else.
6. Information about other people (tenants and others)
You may enter information about other people — for example a tenant's email address, names on a tenancy agreement you upload, or photos taken inside a tenanted home. You are responsible for having a proper basis to collect and store that information, for telling people what you are doing as the law requires (including your obligations under the Residential Tenancies Act 1986 about entering and inspecting a rental property), and for taking care not to photograph people or private belongings unnecessarily. We hold that information only for you, to provide the app.
If you are a tenant or other person and think information about you has been entered into the app, contact us at privacy@luailtd.com and we will help you.
7. Storing information outside New Zealand
Our providers store and process information in Japan (Tokyo) [confirmed from the Supabase project settings: ap-northeast-1] and may access it from other
countries. Before we send personal information overseas we take reasonable steps to make sure the provider will
protect it in a way that is comparable to the Privacy Act (for example through the provider's data-protection terms).
8. Keeping your information safe
Each user can only see their own records, photos and documents are kept in private storage, connections to our servers are encrypted, and passwords are stored in scrambled form. No system is perfectly secure. If a privacy breach is likely to cause serious harm, we will tell the people affected and the Privacy Commissioner as the Privacy Act requires.
9. How long we keep it, and deleting your account
We keep your information while your account is open. You can delete your account at any time in the app under
Settings → Delete account (needs the app feature built), or by emailing privacy@luailtd.com. Deleting your
account removes your profile, properties, inspections, photos, documents and support messages from our live systems within
[30] days. Copies in our provider's backups are overwritten within [number] days. We may keep limited records we are
legally required to keep (for example, billing records for [7] years). Reports you have already exported or emailed are
outside our control.
If you want your information before you delete it, use Export PDF in the app, or ask us.
10. Your rights
You can ask us for a copy of the personal information we hold about you, and ask us to correct it. We will respond as soon as we can and within 20 working days. Most of your information you can see and change yourself in the app.
If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.
11. Changes to this policy
We may update this policy. We will show the new version in the app and tell you about significant changes before they take effect. The date at the top shows the current version.
12. Contact
LU AI Limited · Flat 5, 11 Panorama Road, Mount Wellington, Auckland 1060, New Zealand · privacy@luailtd.com