LU AI Limited

← Property Inspection App

Terms of Service

Property Inspection App Draft v0.1 — 4 October 2026 · Effective date: [date this goes live]

1. About these Terms

These Terms are an agreement between you and LU AI Limited (NZ company number 9459983, NZBN 9429053969392, Flat 5, 11 Panorama Road, Mount Wellington, Auckland 1060, New Zealand) ("we", "us"), the operator of the Property Inspection App for iPhone, Android and the web (the "App"). By creating an account or using the App you accept these Terms and our Privacy Policy. If you do not accept them, do not use the App.

You must be 18 or over. If you use the App for a business or on behalf of a company, you confirm you are allowed to accept these Terms for it.

2. What the App does

The App helps landlords keep property records: inspections with photos and condition ratings, reports you can export or email, a Healthy Homes record, document storage, investment calculators, and Market Rent statistics.

It is a record-keeping and information tool. It is not:

  • legal, financial, tax, mortgage, valuation or investment advice, and we are not a financial adviser or lender;
  • a building inspection, builder's report, engineer's report, Code Compliance Certificate, or any certification that a property meets the Healthy Homes Standards, the Building Act or any other law;
  • a substitute for the signed Healthy Homes compliance statement or any other document the law requires in a tenancy.

Condition ratings are your own assessment. Calculators give estimates from the numbers you enter (and some default figures you can change); results are illustrations, not predictions or guarantees. Information about bank deposit rules is general and may be out of date — check with your lender. You are responsible for decisions you make using the App. Get professional advice before relying on it for anything important.

3. Your account

Keep your sign-in details secret and tell us promptly at support@luailtd.com if you think someone else has used your account. You are responsible for activity under your account. Give us accurate information. One person per account.

4. Your information

You own it. You keep all rights in the information, photos and documents you put into the App ("your content"). You give us a limited licence to store, process and display your content only so we can run the App for you (including generating your reports and keeping backups).

You are responsible for it. You promise that you have the right to put your content into the App, and that you will:

  • follow the Privacy Act 2020 and the Residential Tenancies Act 1986 (including rules on entering and inspecting a rental property), and tell tenants what you are collecting as the law requires;
  • only enter other people's information (such as a tenant's email address or a tenancy agreement) for legitimate landlord purposes, and avoid photographing people or private belongings unnecessarily;
  • not upload anything unlawful, defamatory, or that infringes someone else's rights.

How we handle personal information is explained in our Privacy Policy.

5. Acceptable use

You must not:

  • break the law or use the App to harass, discriminate against or unlawfully monitor anyone;
  • try to get into other users' accounts or data, or to bypass security;
  • copy, scrape, or bulk-download the App or its content, or reverse-engineer, decompile or interfere with it;
  • upload viruses or other harmful code, or overload our systems;
  • resell the App or let others use your account.

6. Plans and payment [include only when paid plans launch]

Plans are priced by the number of properties: [$4.99] a month for 1–2 properties, [$7.49] for 3–5 and [$12.49] for 6 or more [prices include GST / GST is added]. Subscriptions renew automatically each month until you cancel; you can cancel any time in [the App / your App Store or Google Play account] and keep access until the end of the paid period. We will give you at least [30] days' notice of a price change. Refunds follow your rights under the Consumer Guarantees Act 1993 and, for purchases made through Apple or Google, their refund rules.

7. Our property

The App, its design, text, calculators and software belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the App as these Terms allow. Third-party names and materials (for example Tenancy Services, MBIE, NAMS and Āpōpō) belong to their owners; we are not endorsed by or affiliated with them. Condition ratings follow the widely used 1–5 grading convention described in the International Infrastructure Management Manual (IIMM).

8. Market Rent data from MBIE

The Market Rent tab shows rental statistics supplied by the Ministry of Business, Innovation and Employment (MBIE) (Tenancy Services) through its API ("MBIE Content"). We are allowed to show it to you only on these conditions, which you agree to by using the Market Rent tab:

  1. Ownership. All rights in the MBIE Content stay with the New Zealand Government. You get no ownership, and no right to use any MBIE or Government logo or trade mark.
  2. How you may use it. You may view the MBIE Content in the App for your own landlord and investment decisions. You must not copy, extract, scrape, bulk-export, publish, resell or share it with others, build a database or dataset from it, or make derivative works from it.
  3. No tampering. You must not remove or hide the acknowledgement of MBIE as the source, or any copyright or proprietary notice, and must not reverse-engineer, decompile, modify or offer access to MBIE's APIs.
  4. Lawful use only. You must not use it contrary to any law (including the Privacy Act 2020 and the legislation under which MBIE's registers are kept), must not try to identify any individual tenant, landlord or tenancy from it, and must not use it in any illegal or offensive way.
  5. What it is. The statistics summarise rental bonds lodged with Tenancy Services. They are not a valuation, a market appraisal or a statement of what rent you can or should charge, and MBIE does not endorse the App.
  6. No MBIE liability. To the maximum extent the law allows, MBIE provides the MBIE Content "as is" and "as available", without warranties of any kind, does not promise it is accurate, complete or always available, and is not liable to you for any loss or damage (including indirect or consequential loss) arising from your use of, or reliance on, the MBIE Content or any change to or unavailability of it.
  7. Errors. If you notice a problem or error in the MBIE Content, please report it using "Report a problem with this data" in the Market Rent tab [needs the app feature built], so that we can pass it to MBIE.
  8. MBIE can enforce this section. MBIE is entitled to enforce this section 8 directly against you, as a third-party beneficiary (Contract and Commercial Law Act 2017, Part 2, subpart 1), without going through us. We may also enforce it.
  9. [You will compensate MBIE for loss it suffers because you breach this section 8.] — lawyer to confirm whether to include this and in what form.
  10. Changes and removal. MBIE or we may change, suspend or remove the Market Rent tab or any MBIE Content at any time, for example if our access to the MBIE service changes. We do not store MBIE Content, and the tab is not needed to use the rest of the App.

If anything in this section 8 is inconsistent with the rest of these Terms, this section 8 prevails for MBIE Content.

9. Availability and changes

We work to keep the App available but do not promise it will be uninterrupted or error-free. We may update, change or stop parts of the App. If we stop providing the App entirely, we will give you reasonable notice and a chance to export your records.

10. Ending your account

You can stop using the App and delete your account at any time (Settings → Delete account (needs the app feature built)). Before you do, export what you need — deletion is permanent.

We may suspend or close your account if you seriously or repeatedly breach these Terms, if the law requires it, or to protect the App or other users, and we will tell you why unless the law prevents us. If we close your account without a breach by you, we will give you reasonable notice and a chance to export your records [and refund any prepaid fees for the unused period].

11. Our responsibility

Nothing in these Terms limits your rights under New Zealand consumer law that cannot lawfully be excluded, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply to you.

If you use the App for a business purpose (including letting property as a business), you and we agree that the App is supplied to you in trade, and that — to the extent the law allows — the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, and that this is fair and reasonable. [lawyer to confirm]

To the extent the law allows, and subject to the paragraph above:

  • we are not liable for indirect or consequential loss, loss of profit, loss of data (beyond our own duty to take reasonable care of it), or loss caused by events outside our reasonable control, including internet or provider outages;
  • we are not liable for loss that comes from your own assessment, entries or decisions, or from your reliance on calculators, reports or third-party data; and
  • our total liability to you for anything connected with the App is limited to the greater of the fees you paid us in the 12 months before the claim and NZ$[100].

Nothing limits liability that cannot be limited by law, including for our fraud or wilful misconduct.

12. Privacy

Our Privacy Policy explains how we handle personal information and forms part of these Terms for that purpose.

13. Changes to these Terms

We may change these Terms. We will show the new Terms in the App and give you at least [14] days' notice of material changes before they apply. If you keep using the App after that, you accept them. If you do not agree, you can delete your account before they take effect.

14. General

  • Law. These Terms are governed by New Zealand law. The New Zealand courts have non-exclusive jurisdiction.
  • Notices. We may give you notice in the App or by email to the address on your account. You can contact us at support@luailtd.com.
  • Whole agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the App.
  • If part is unenforceable, the rest still applies.
  • No waiver. If we do not enforce a right straight away, we can still do so later.
  • Transfers. We may transfer our rights and duties under these Terms to a successor to our business. You may not transfer yours without our written consent.

Contact: LU AI Limited · Flat 5, 11 Panorama Road, Mount Wellington, Auckland 1060, New Zealand · support@luailtd.com